Contact Us

You may contact our Bank of Travelers Rest Customer Support Center at (864) 834-9031 or toll free at (888) 557-2265 Monday - Friday from 8:00 a.m. - 6:00 p.m. and Saturday from 9:00 a.m. - 1:00 p.m. ET. To send a secure email, log in to Online Banking and go to "mail".

For 24-hour Telephone Banking please dial (864) 834-3964 or toll free at (877) 737-3964.

For Merchant Services dial (864) 834-9031.  For afterhours service, dial option "6" when prompted.

For 24-hour Credit Card Customer Assistance please dial toll free (855) 891-6691 or (571) 325-3049. 

For 24-hour Debit Card Customer Assistance please dial (864) 834-9031 or (888) 557-2265

  • Select Option 2 to report a lost or stolen Debit Card.
  • Select Option 3 to activate your Debit Card or Change your Debit Card PIN.
  • Select option 4 to file a dispute on a Debit Card Transaction or to check the status of an existing dispute.
  • Select option 5 for 24-hour credit card assistance.
  • Select option 6 for business customers needing merchant services assistance.
  • Select option 7 for uChoose Rewards® Customer Service CenteruChoose Rewards Customer Service Center is open:
    Monday - Friday:  7:00 a.m. - 10:00 p.m. EST
    Saturday - Sunday:  12:00 p.m. - 5:00 p.m. EST



Agent Connect

Follow this LINK to connect with a Bank of Travelers Rest agent upon instruction. Please note this link only is applicable when initiation is accompanied by a Bank of Travelers Rest Agent Connect representative.