myBTR_alertsmast

  

Your Bank of Travelers Rest debit card is your lifeline to your checking account.  Keeping a pulse on transactions processing through your account is increasingly important in as fraudsters invent new ways to access your money.  At Bank of Travelers Rest, the security of our customers and their accounts is a priority.  That’s why we have introduced myBTR_alerts! 

myBTR_alerts is a service that analyzes your typical transaction pattern to identify when a transaction is out of the ordinary.  Then, we will send you a text alert if we suspect a transaction to be fraudulent.  In the event that a transaction is outside of your normal pattern, we will alert you with a text message from 207-33.  The message will include both the merchant where the transaction occurred along with the amount.  This is a two-way alert system meaning, you will have the option to respond to us to indicate “YES” the purchase is valid or “NO” you did not authorize the purchase.  If you respond “YES,” then we will continue with the processing.  If you respond with “NO,” then we will respond via text with the appropriate next steps.  This is an enhancement to how the service has worked in the past when we relied on direct phone calls.  Now, we will first text and if we do not have a response from the text, we will follow-up with a phone call.

If you do not receive a welcome message to enroll, please contact us so that we may update your customer record. 

myBTR_alerts is just one more way we are working to protect our customers’ accounts.  At Bank of Travelers Rest, we are banking in the places we call home…and protecting those we consider family.

 

*3rd Party message/data rates may apply.  Review your contract with your wireless provider for complete terms and conditions.