Contact Us

Bank of Travelers Rest understands the needs of customers go deeper than traditional service points and hours.  Additional service is offered through the Customer Support Center, ATMs, Online Banking, Mobile Banking and Saturday hours. Doing what is right for our customer is the foundation on which Bank of Travelers Rest is built.

 

Customer Support Center

You may contact our Bank of Travelers Rest Customer Support Center at (864) 834-9031 or toll free at (888) 557-2265. The Customer Support Center is available Monday - Friday from 8:00 a.m. - 6:00 p.m. and Saturday from 9:00 a.m. - 1:00 p.m. ET. To send a secure email, log in to Online Banking and go to "mail".

Live Chat

You have the ability to chat live with a Customer Support Center Representative Monday - Friday from 9:00 a.m.- 5:00 p.m. ET.  So if you have quick questions or need information, Live Chat is the tool that gets you quick access to the answers you need.

Connect to Live Chat

Additional Phone Numbers

For 24-hour Telephone Banking: Please dial (864) 834-3964 or toll free at (877) 737-3964.

For Merchant Services: Dial (864) 834-9031. For afterhours service, dial option "6" when prompted.

For 24-hour Visa® Platinum Rewards Card and Visa Business Rewards Card Customer Assistance: Please dial toll free (855) 891-6691 or (571) 325-3049. 

For 24-hour Visa Debit Card Customer Assistance: Please dial (864) 834-9031 or (888) 557-2265.

  • Select Option 2 to report a lost or stolen Debit Card.
  • Select Option 3 to activate your Debit Card or Change your Debit Card PIN.
  • Select option 4 to place a fraud alert on a Debit Card Transaction, file a dispute on a Debit Card Transaction or to check the status of an existing dispute.
  • Select option 7 for uChoose Rewards® Customer Service Center.  The uChoose Rewards Customer Service Center hours of operation are listed below.  Please note that they are closed on holidays.  Hours of operation:
    • Monday - Friday:  7:00 a.m. - 10:00 p.m. ET
    • Saturday - Sunday:  12:00 p.m. - 5:00 p.m. ET

 

Live Chat

Use the link below to connect with a member of the Bank of Travelers Rest Customer Support Team. You can connect with a representative:
Monday - Friday: 9:00 a.m. - 5:00 p.m.

 

 

Connect to Live Chat

 

Go to top

need assistance?