Frequently Asked Questions

Online Banking

Q How much does Bank of Travelers Rest Online Banking cost?

A Online banking for personal accounts is free.

 

Q Where do I get my Online Banking Username and Password?

A  You may apply for Online Banking through our website by clicking on "Enroll Now" at the Online Login prompt on our Home page.

 

Q What happens if I forget my Online Banking Password?

A  You can click on the 'Forgot Your Password?' link and you will be presented with three items complete, Access ID, Last 4 Digits of Tax ID Number, and Email Address. Answering these items correctly will allow your password to be reset. You will be prompted to enter a new one. If you do not recieve an email within 10 minutes or to have your online account unlocked, please utilize the Chat option, e-mail the Online Banking Department at banker@bankoftravelersrest.com or call Customer Support at 864-834-9031.

 

Q  What happens if I do not log off of the system?

A  Online Banking has a 20-minute time-out feature. If you are logged in for 20 consecutive minutes with no activity, the system will automatically log off.

 

Q  What should I do if I think someone has my access codes?

A  Immediately contact the Online Banking Department at banker@bankoftravelersrest.com or call Customer Support at 864-834-9031.

 

Q What types of accounts can I view with Online Banking?

A  With Online Banking you can view your checking and savings accounts, IRA accounts, certificate of deposit accounts as well as loan accounts.

 

Q How often is account information updated?

A  Account transactions and balances are real-time. Online Banking transactions are processed and information updated only on business days.

 

Q When will transfers show in my account?

A  You may transfer funds 24 hours a day, 7 days a week. Transfers made before 9:00 PM on a business day will post that same business day, transfers made after 9:00 PM or on a non-business day will post the following business day.

 

Q How long will eStatements be stored on Online Banking?

A  eStatements will be stored for 18 months. The online system begins storing statements and notices when the online account is created.

 

Q  What does an error message mean?

A  If you get an error message, please make a note of it. You can either call or e-mail the bank with this error message and we will make every effort to resolve the issue as soon as possible.

Service and Support

Q Who do I contact if I have a question or problem with Online Banking or Bill Pay?

A  Call for Custmer Support at 864-834-9031 or toll free 888-557-2265.

 

Q What kind of browser do I need to have?

A  Use Microsoft ® Internet Explorer 7.0 (or higher) or Mozilla Firefox 3.6. AOL and other browsers need to verify that your version supports SSL encryption. For added security, we recommend that you download the latest browser version, which supports 128-bit encryption. Attention AOL users: you can download the most current version from your AOL access page.

 

Q  How do I know if my browser utilizes 128-bit encryption?

A  You will need to check your security preferences within your browser software. Each browser is different. Click on the “Browser Security Check” button located under the Online Banking login box to determine what browser and version you are using. From this link you will learn what your browser’s encryption strength is and what upgrade is recommended. To tell whether a site is 128-bit encrypted, look in the bottom right-hand corner of your browser for a padlock. The padlock ensures the page is encrypted. When using Online Banking, you will see a padlock from the time you login until you exit Online Banking.