| How do I add Bill Pay to my Online Banking? And how much does it cost? |
You may apply online by visiting our homepage at www.bankoftravelersrest.com. Click “Online Banking” and select “Enroll” from the drop down box. You may also apply by completing an Online Banking brochure.
Bill Pay is free for E-Checking, ValuePack personal & ValuePack business accounts, Prestige accounts and Premium accounts. See fee schedule for other account types.
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| Whom can I pay with Bill Pay? |
| You can pay anyone within the continental United States, with the exception of the government and court appointed persons.
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| Are there minimum and maximum payment amounts? |
The minimum amount per payment is $0.01.
CHECK payments are handled in the same manner as a check written out of your checkbook against an insufficient balance.
ELECTRONIC payments are verified for funds availability during processing. If the funds are available, the account that you selected for the payment will be debited from your account. If the funds are not available, the payment will not be processed and you will receive a message to inform you that the payment could not be sent due to insufficient funds. Each day the payment will be resubmitted for you until either you delete the payment or the funds are in the account to make the payment.
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| How and when are bill payments processed? |
Bill Pay offers two methods of payment: check and electronic. Please allow 5 business days for a check payment to post to your account and 3 business days for an electronic payment to post to your account.
Payments submitted, recurring or one time, before 3:00 AM Monday-Friday will be processed at 3:00 AM. Payments submitted between 3:00 AM and 1:00 PM will be processed at 1:00 PM. Payments received after 1:00 PM on Monday-Thursday will be processed the next business day. Payments received after 1:00 PM on Friday will be processed the next business day. All payments scheduled to go on a weekend will be processed on the processing day before the weekend. All payments scheduled to go on a holiday will be processed the day before that date. Payments entered on the weekend, recurring or one time, will be processed on the next business day.
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| How do I know if a payee is electronic or check? |
| Once you have created a payee, click the “Payee” tab in the Bill Pay tool bar. The column listed “Type” will display either “Electronic” or “Check”.
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| How far in advance can I schedule a payment? |
| You may schedule a payment up to 90 days in advance of the first due date.
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| When is the last possible moment I can edit or delete a payment? |
| You may add, edit, or delete a payment up to 3:00 AM on the day the payment is scheduled to be sent. If a same day payment is submitted between 3:00 AM and 1:00 PM it may be edited up until 1:00 PM.
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| Can I stop a Bill Payment? |
| Only check payments can be stopped. Once the check is printed and mailed, payment history will show the check number for that payment. The stop payment would be added in the same manner as for a regular check written out of your checkbook. You may either contact Bank of Travelers Rest or place a stop payment online by using the “Stop Payment” option. See Fee Schedule for stop payment fees.
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| Are payments processed on holidays or weekends? |
| If a SCHEDULED payment falls on a holiday or weekend, it will be paid on the Friday BEFORE the weekend, or the last working day BEFORE the holiday.
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| 2010 Holiday Schedule |
Federal Holidays Observed by Bank of Travelers Rest for 2010.
Friday, January 1
New Year’s Day
Monday, January 18
Martin Luther King Jr Day
Monday, February 15
Presidents Day
Monday, May 31
Memorial Day
Monday, July 5
Independence Day
Monday, September 6
Labor Day
Monday, October 11
Columbus Day
Thursday, November 11
Veteran’s Day
Thursday, November 25
Thanksgiving Day
Friday, December 24
Christmas
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| Can I get a copy of a cancelled check? |
| Yes. You may contact Bank of Travelers Rest for this information or click on the check number accessible in your “Transactions” page (current statement only).
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| On the History page, what do the codes in the “Status” field indicate? |
Processed - The payment has been processed and sent.
Rejected NSF-The payment that you have tried sending has rejected due to Non-sufficient funds.
NSF payments will keep trying until one of the following happens: the funds become available; if it’s a recurring payment and it expires, or if you delete the payment.
Communication Failure-There was an error due to communication problems. The payment will try again during the next processing run.
Vendor Refund - Payment rejected.
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| Can I edit a payee? |
| You can edit a payee account number, and payee description. You cannot edit a payee address. To edit the address, please delete the old payee and create a new one.
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| Can I have multiple payments to the same payee on the same day? |
| You can make multiple payments to the same payee as long as the payment amounts are different. For your protection, the system will not pay duplicate items on the same day.
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| What does the confirmation number signify? |
| After each payment, the Bill Pay system will give you a confirmation number. A confirmation number is also given every time you edit or delete a payment or payee. For your convenience the confirmation number is found beside the payment, on the “History” page.
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