You saw the advertisement and the concept made sense, but you have a few questions of us before you agree to the service. We’ve compiled a list of questions that we’ve been asked in order to guide your research of Mobile Money. If you still have questions, email us at firstname.lastname@example.org.
First, we’re asked: What is Mobile Money?
Mobile Money puts Bank of Travelers Rest in the palm of your hand. That means, with your text enabled phone, you can receive alerts when items process in your account. By texting “BAL”, you can receive an instant update on the current available balance in your account1. And when you have a phone with mobile web, Mobile Money opens the possibilities for banking on the go. Just by accessing your Bank of Travelers Rest Mobile Money account, you can transfer money and schedule bills through your bill pay option2. Additionally, you can use Mobile Money to find the nearest ATM and even map it on GPS. How’s that for service?
1Standard text messaging rates may apply. Review your contract with your wireless provider for complete terms and conditions.
2 In order to take advantage of the bill payment option, customers must be enrolled in the bill payment feature of their online banking services offered through Bank of Travelers Rest.
For a demo, click the image below:
How do I know if my phone is compatible?
All SMS enabled phones are supported for the Text Messaging (SMS) channel. For more information on whether your device is supported for the down-loadable application feature, CLICK HERE for Mobile Money compatibility information. Be sure to review the Device List, Operating System Support, and Channel Support sections for full compatibility.
Sometimes, customers wonder what types of accounts can be accessed with
In order to enable the Mobile Money feature, customers must be signed up for online banking through Bank of Travelers Rest. Then, the accounts that are accessible through online banking are mirrored in Mobile Money. Standard accounts that customers see: savings; checking, CDs and loans.
Is there a waiting period to use Mobile Money?
No. Once you are enrolled you are active.
When customers know what Mobile Money is all about, the question of security arises.
Mobile Money is secure. The security of text banking:
- Account nicknames are determined by you when you sign up for the services. That way, no actual account numbers or truncated numbers are transmitted.
- Since the text is coming from us, your bank, we have no need to send personal information via text. Therefore no personal information is transmitted or asked of you.
When enabling Mobile Money and using mobile web, security measures include:
- 128-bit encryption. That means we mask any sensitive information.
- Each time you log on, your password is required.
- Your private image and pass phrase is displayed to help protect against phishing.
Now, to enroll:
Enrolling is easy. Simply log on to your Internet Banking account. Then on the “Services” menu, choose “Mobile Money Enrollment.” Next, you’ll complete the form and submit it.
Shortly, a text message will appear on your phone that will give details for activating your Mobile Money service. And with that, you’ll have Bank of Travelers Rest right in the palm of your hand.