QuickBooks and Quicken Tips

Please note that an issue was identified Tuesday, November 26th with the history download for Intuit through Online Banking that has resulted in the incorrect Online Balance amount being sent in the download file. On Monday, February 10, an enhancement is scheduled that will properly display balance information on a transaction export with an Export Format of "Intuit Quicken [.QFX]" or "Intuit QuickBooks [.QBO]".

For customers who use Quicken® or QuickBooks® we have provided the following tips to help navigate the enhanced system so that your software interacts as it did prior to the changes made to online banking.  Below are tips may help you as you work to make your online banking and Intuit software interact seamlessly. 

In many cases, the best resolution is to deactivate your Bank of Travelers Rest accounts and reestablish them within your software. 

Duplicate Transactions after completing reactivation
One of the most common reported issues needing resolution is that transactions are duplicated within the Quicken software following reactivation.  Steps to resolve the issue:

Quicken for Windows

Note: This can also be caused by a preference that is available in Quicken for Windows, “Automatically add downloaded transactions to register”.

  • If the transactions have not been accepted to the register, you may delete one by one prior to accepting.
  • If the transactions have already been accepted to the register, transactions can be deleted one by one, or multiple transactions can be deleted at one time. If there are too many transactions to delete, or the steps to delete multiple transactions have become cumbersome; restore a backup file. Select the correct date range when importing the Web Connect file to the restored backup.

Quicken for Mac

  • If the transactions have not been accepted to the register, they can be deleted one by one prior to accepting.
  • If the transactions have already been accepted to the register, they can be deleted one by one from the register. If there are too many transactions to delete, restore a backup file. Select the correct date range when importing the Web Connect file to the restored backup.

Express Web Connect only: Duplicate transactions may occur due to the 90 day look back when downloading transactions. These transactions need to be manually deleted from the register. Transactions can be deleted one by one, or multiple transactions can be deleted at one time.

 

Quicken Connect only: Duplicate transactions may occur due to the 5 day look back when downloading transactions. These transactions need to be manually deleted from the register. Transactions can only be deleted one by one

 

QuickBooks for Windows or Mac

  • If the transactions have not been accepted to the register, they can be deleted one by one prior to accepting.
  • If the transactions have already been accepted to the register, restore a backup file. Select the correct date range when importing the Web Connect file to the restored backup.

Duplicate Accounts after completing reactivation
There are two primary reasons for this issue. 

  • If you have selected “Create a new account” when importing the Web Connect file, or
  • If you were unable to find your account in the drop down menu and created a new account anyway. If the account is not deactivated, it will not appear in the drop down menu.

To Resolve the issue:

  • First, confirm all accounts have been deactivated including hidden (Quicken), or inactive (QuickBooks) accounts.
  • If they are, delete the duplicate account from the account list.
  • Then import the Web Connect file making sure to select “Use existing account” and select the appropriate account.
  • If you are unable find your account in the drop down list, please refer to Intuit connectivity support to assist further.

Activated the incorrect account during import of the Web Connect file
If you have activated an incorrect account, please follow these steps to deactivate that account. 

  • Open the account register for the account that was linked incorrectly.
  • If the transactions have not been accepted to the register, they can be deleted one by one prior to accepting. After deleting the downloaded transactions, deactivate the account then import the Web Connect file making sure to select “Use existing account” and selects the correct account.
    • If the transactions have already been accepted to the register, restore a backup file. Select the correct account to link to, when importing the Web Connect file to the restored backup.

Unable to deactivate account

While this has not been a common issue among customers, we realize it may be a question that has not been addressed.  The reason for having this problem is that data issues may be present with the file. Use one of the links below to see steps for deactivating an account in your appropriate Intuit product.  If you are unable to deactivate an account, please refer to Intuit support for

Click on the product name to view the FAQ on the support site.

Quicken for Windows

Quicken for Mac 2005-2007

QuickBooks for Windows

QuickBooks for Mac

Error Codes

Customers who receive Quicken or QuickBooks error codes rarely report them to Bank of Travelers Rest.  Although not common, these errors may occur. In order to research these errors, please report them using the links below:

Error Message:  Quicken OL-XXX Quicken file name: OFXLOG.txt

Error Message:  QuickBooks OLSU-XXXX QuickBooks file name: ~QBOFX32

Error Message: QuickBooks/Quicken - CC508 Error - Your bank has added an additional page. - If this message is received, please log into Online Banking to review any page prompts prior to logging back into the Quicken or QuickBooks.

Submit a request via the Web Form and provide the log file. Here is the login URL: https://fi.intuit.com/MSAWebEntryForm/

Steps to locate the log files can be found here: http://fi.intuit.com/support/logfileslocation.cfm